Accounts Receivable Manager

Role Overview

We are looking for a highly motivated Accounts Receivable Manager to oversee the entire process of billing and collecting payments from our customers.  More than just managing billing and daily collections, this leader will be a change agent, focused on identifying process inefficiencies, eliminating waste, and challenging the status quo. This person will also collaborate closely with cross-functional teams to automate workflows and continuously improve how we manage accounts receivable with the overall goals of driving cash flow, minimizing bad debt, supporting revenue assurance and ensuring timely, accurate and relevant financial reporting.  This role is 100% on-site and will be based at our corporate offices in Tomball, Texas.    

Primary Responsibilities

·         Manage and lead a team ensuring timely and accurate billing, invoicing and collection activities

·         Manage decentralized billing and collections teams with the goal of centralization

·         Effectively prioritize a large volume of billing and adjustments to meet strict month-end close deadlines with minimal to no errors

·         Organize, assign, delegate, and coordinate the team workload to ensure accuracy while meeting objectives and deadlines, timely responses to all inquiries, and compliance with department policies, practices and procedures

·         Leverage existing and new software technology to streamline, optimize and improve overall accounts receivable workflow

·         Implement and manage effective collection strategies and follow-up procedures, monitoring AR aging closely including reconciliation to general ledger and order management system

·         Recommend, design, and implement improvements to billing systems and collection processes as needed

·         Develop and improve billing checklists that correlate directly with the needs of the billing team

·         Collaborate with sales, install, service and legal to resolve disputes and past due accounts

·         Provide reports and analytics on collection and A/R aging such as DSO and recovery rate. 

·         Provide actionable reporting insights to leadership on collection trends, risks, and opportunities 

·         Address and resolve billing inquiries from customers or team members

·         Act as the point of escalation for complex or sensitive customer accounts

·         Manage the lien filing process, which includes timely filing of mechanics liens on homestead property and UCC Financing Statement filings for retail installment contracts.

·         Collaborate with outside counsel as it pertains to the lien filing process, suing customers for breach of contract, executing affidavits, and settlement and release agreements         

·         Act as a mentor to your team members, fostering a positive and productive work environment

·         Continuously work on improvements to billing policies, procedures, and guidelines based on analysis of root cause and corrective actions for billing issues

·         Collaborate with IT, Finance, and external vendors to implement more efficient tech-enabled solutions

·         Other duties as assigned

 

Qualifications

·         7-10 years of experience in Accounts Receivable and Collections Management, including managing a large Billing team in a high-volume environment

·         Demonstrated proficiency in billing processes and procedures.